+49 89 200 600 0
Germany
Germany
Germany
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Ambiente Direct GmbH, Baierbrunner Straße 15, 81379 , Muenchen, Germany Tel.: +49 89 200 600 0, E-Mail: info@ambientedirect.com) of your decision to cancel this contract by a clear statement (e.g. by mail or email). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than 30 days after the day on which we are informed about your decision to cancel this contract.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
We bear the direct costs of returning goods which are suitable for a return shipment by post. You bear the direct costs of returning goods which are unsuitable for a return shipment by post (freight). Such costs are estimated at €75 within Germany and approximately €150 outside Germany and within the EU for each such item. Within Switzerland the costs amount to CHF 200.00.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized such as custom-made products or articles which are not included in our existing range but which have been ordered directly from the manufacturer for the customer via us.
Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
Please note that the above general information is not a precondition for effectively exercising your right to cancel.
Return address: AmbienteDirect GmbH, Krauss-Maffei Str.3, 30880 Laatzen