Shipping & delivery

Delivery costs

Zone 1:

Zone 2:

Zone 3:

Please note that we do not deliver to islands outside Europe. Within Europe, additional costs may apply for deliveries to an island. The exact costs will be calculated during the checkout process.

Dispatch partners & parcel tracking

We exclusively work with large, international carriers, such as DHL and DHL2MH who enable reliable delivery tracking for you as a retail customer.

As soon as an order leaves our warehouse, you as our customer receive an automatic notification via e-mail with a tracking number for your parcel. This way, you always know the exact location of your order at all times and have time to prepare for the arrival of your parcel.

Freight forwarding

The dispatch of large, bulky goods is carried out by freight forwarding agents. If no special agreement was made, the delivery will be a kerbside delivery, as is usual for freight forwarding. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time. The disposal of packaging and the pallet resides with the customer.

When ordering products eligible for freight shipping within Germany you have the possibility of making use of our Premium Service for an extra fee. In this case, we deliver your order to the point of use, e.g., into your living room. If the goods are unpacked immediately after delivery, the freight forwarding agents will be happy to dispose of the packaging for you. Please note that for liability reasons, only you are permitted to unpack the goods. This service does not include the assembly of furniture or lighting. In order to always be able to offer you the best service, our Premium Service is automatically added for a fee for orders of items that exceed a dimension of 2 metres and/or a weight of 50 kilograms. All forwarding deliveries to Switzerland are also automatically shipped with our "Premium Service".
 

Delivery times

The delivery time for each product can be found on the respective product detail page. If several products with varying delivery times are ordered, they will be compiled into one delivery as long as the delivery time is acceptable. If you do not wish this, you can add the chargeable option "Partial delivery of items ready for shipping" in the shopping basket. If the delivery time is unexpectedly extended considerably, we will send you the available items free of charge in advance at your request.

We distinguish between two delivery time indicators:

"In stock"
The item is in stock and usually ready for shipping within 24 hours. Small parcels are delivered within Germany in 1-3 business days, other items via freight forwarding within 3-5 business days, unless otherwise stated on the product page and in the ordering process. Exact delivery times can be found on the product detail page of each item.

Please note:
Depending on the payment method, the dispatch time of stocked items may vary. When an order is paid for via credit card, PayPal, or on account, dispatch generally occurs on the day the order was placed. Via prepayment, the parcel is dispatched only after receipt of payment.

"Delivery time in weeks"
The item is not in stock and will be ordered from the manufacturer as soon as we receive your order. On the product detail page, you will find the number of weeks it will take for this item to be delivered to your home. Please understand that delivery times are dependent on manufacturer production periods and therefore subject to change. If this happens, you will be notified via e-mail. You can check your order’s delivery status and delivery time anytime in your customer account if you are registered and logged in.

Transport damages and complaints

Before your order is carefully packed in our warehouse, we check its condition for intactness. In single cases, however, damages may occur during transport. For this reason, we ask you to carefully check if each item is complete and if anything was damaged during transport.

What should you do if damages occurred during transport?
If despite all our care transport damages have occurred, we recommend to decline the delivery or sign the delivery receipt with the note “under reserve”.

To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 4 days. We have the possibility of claiming damages from our carriers within 4 days of delivery, so we kindly ask you for your cooperation.

What should you do if you accepted the delivery despite our recommendation and it turned out to be damaged?

In this case, digital photos of the damage are absolutely necessary. Please send them to us by e-mail, stating the invoice number. This way, we can file a proper damage report with our insurance company. At the same time, we will arrange for the damaged goods to be picked up so you may quickly receive a replacement.

Of course, the above-stated information in no way limits your statutory warranty claims but simply express our plea for your cooperation in the event of transport damages.